Refund & Return Policy
Returns
Please contact us prior to returning any item(s) from David Charles Fox Art, you must receive a return code confirmation and also quote your order number. We will only accept returns within 30 days of purchase and there will be a 25% restocking fee deducted from your refund (assuming the items are unopened, in its original packaging and confirmed as resellable after our inspection). This restocking fee pays for the costs for physically restocking heavy items back into our warehouse as well as administrative, payment processing, and customer service expenses incurred. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
Shipping Back Item
Please note that you will need to arrange and pay for your own shipping and insurance (you are liable for loss in route packages) back to our warehouse. You are responsible for the full shipping cost (this is standard industry practice on returns, especially for large or heavy items).
Refund Process
We can only issue refunds back to the original form of payment method (e.g. the original credit card used at the time of purchase) this may take up to 30 days. Please note also that in some cases we may only provide your credit with our online store David Charles Fox Art, and not a refund. We do not accept returns on items that were partially or fully assembled. The returned product must be in its original condition, unopened to be eligible for a refund. If the product is damaged in shipping coming back to David Charles Fox Art, we will charge you based on the extent of the damage, or possibly not accept it at all for refund.
If the item(s) is not in the original packaging and condition, we will determine the actual fee/refund amount once the product is returned and we inspect. Products that have been assembled will not be accepted for a return. All returns must be received within the 30 days of your order date. All refunds are based on your purchased price.
Return Procedure
If you return your item(s), please provide the original sales order number for merchandise credit only. Shipping charges are non-refundable. Any discounts given will be subtracted from returned merchandise refunds. If you are returning an item, you should use a trackable shipping service along with purchasing shipping insurance so that if the item is lost or damaged you can call your shipping company (a refund from us will not apply).
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thereallyoldfoxx@gmail.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Please contact us prior to returning any item(s) from David Charles Fox Art, you must receive a return code confirmation and also quote your order number. We will only accept returns within 30 days of purchase and there will be a 25% restocking fee deducted from your refund (assuming the items are unopened, in its original packaging and confirmed as resellable after our inspection). This restocking fee pays for the costs for physically restocking heavy items back into our warehouse as well as administrative, payment processing, and customer service expenses incurred. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
Shipping Back Item
Please note that you will need to arrange and pay for your own shipping and insurance (you are liable for loss in route packages) back to our warehouse. You are responsible for the full shipping cost (this is standard industry practice on returns, especially for large or heavy items).
Refund Process
We can only issue refunds back to the original form of payment method (e.g. the original credit card used at the time of purchase) this may take up to 30 days. Please note also that in some cases we may only provide your credit with our online store David Charles Fox Art, and not a refund. We do not accept returns on items that were partially or fully assembled. The returned product must be in its original condition, unopened to be eligible for a refund. If the product is damaged in shipping coming back to David Charles Fox Art, we will charge you based on the extent of the damage, or possibly not accept it at all for refund.
If the item(s) is not in the original packaging and condition, we will determine the actual fee/refund amount once the product is returned and we inspect. Products that have been assembled will not be accepted for a return. All returns must be received within the 30 days of your order date. All refunds are based on your purchased price.
Return Procedure
If you return your item(s), please provide the original sales order number for merchandise credit only. Shipping charges are non-refundable. Any discounts given will be subtracted from returned merchandise refunds. If you are returning an item, you should use a trackable shipping service along with purchasing shipping insurance so that if the item is lost or damaged you can call your shipping company (a refund from us will not apply).
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thereallyoldfoxx@gmail.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.